Refund Policy

Last Updated: [June 2026]

Thank you for purchasing from IGH Creations. We aim to provide high-quality digital products and services. Please read this Refund Policy carefully before making a purchase.

1. Who We Are

IGH Creations
Grenada

Website: https://ighcreations.com

If you have any questions about this Privacy Policy or how your data is handled, please contact us.

2. Digital Products

Due to the nature of digital products, including website templates, plugins, downloadable files, and other digital content, all sales are generally final once the product has been delivered or made available for download.

We do not offer refunds simply because you have changed your mind, no longer require the product, or purchased the product by mistake.

However, we may consider a refund in the following circumstances:

The product was purchased more than once accidentally.
You were charged incorrectly.
The product cannot be accessed or downloaded due to a technical issue on our side, and we are unable to resolve the issue within a reasonable timeframe.
The product materially differs from its description.

Before requesting a refund, please contact us and allow us the opportunity to resolve any technical issues.

3. Website Templates

It is the customer's responsibility to review the product description, features, requirements, and compatibility information before purchasing a website template.

Refunds will not normally be issued where:

The template is incompatible with a third-party service, feature, plugin, or custom code not specifically stated as compatible.
You do not have the required platform, subscription, or account needed to use the template.
You experience difficulties caused by changes you have made to the template or its code.
You decide the template is not suitable for your needs after purchase.

4. Plugins and Custom Code

Plugins and custom code are provided based on the features and compatibility described at the time of purchase.

We will make reasonable efforts to resolve issues where a plugin or custom code does not function as described. Refunds may be considered if we are unable to provide a working solution and the issue is directly caused by the product itself.

Refunds will not be issued for issues caused by:

Changes made by the customer or a third party.
Conflicts with third-party code, plugins, or services.
Changes to the Squarespace platform or other third-party platforms after purchase.
Incorrect installation where installation instructions have been provided.

5. Services

For services such as template installation, plugin installation, template customisation, website support, consultations, SEO services, or other custom work, refunds are handled based on the work completed.

Once work has started, fees covering completed work, time, consultations, research, or preparation are non-refundable.

If a project is cancelled after payment but before work has started, IGH Creations may issue a partial or full refund at its discretion, less any non-recoverable payment processing fees or costs already incurred.

If you have paid a deposit or advance payment for a project, any refund will be assessed based on the amount of work completed at the time of cancellation.

6. Custom and Personalised Work

Payments for custom-designed, customised, or personalised work are generally non-refundable once work has commenced. This includes work created specifically to meet your requirements.

If you are dissatisfied with the work, please contact us first. Where appropriate, we will make reasonable efforts to address concerns that fall within the original agreed scope of work.

Additional revisions, changes, or requests outside the agreed scope may be subject to additional charges.

7. Consultations and Support Sessions

Payments for completed consultations, support sessions, and one-to-one sessions are non-refundable.

If you need to reschedule a booked session, please contact us as soon as possible. Rescheduling may be possible subject to availability.

8. Refund Requests

To request a refund, please contact us with your order details and a clear explanation of the issue.

We may request additional information to investigate the problem and determine whether a refund is appropriate.

Where a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on your payment provider.

9. Chargebacks and Payment Disputes

If you experience an issue with your purchase, we encourage you to contact IGH Creations first so that we can attempt to resolve the matter.

Initiating a chargeback or payment dispute without first contacting us may delay our ability to investigate and resolve the issue.

Nothing in this policy affects any consumer rights that cannot legally be excluded or limited under applicable law.

10. Changes to This Policy

IGH Creations reserves the right to update or modify this Refund Policy at any time. Any changes will take effect when the updated policy is published on our website.

11. Contact Us

If you have any questions about this Refund Policy or would like to request assistance with an order, please contact us through the contact details provided on our website.