Template Support

If you need help with your template, our support resources and FAQs are the best place to begin. They cover many common questions and solutions. If you still require assistance, submit a support request and our team will respond within one business day.

Need More Clarity?

  • Squarespace is a user-friendly website building platform designed for anyone who wants to create their own site without complicated tech. Its intuitive, drag-and-drop interface makes it a favorite among DIY creators and professional designers love it just as much for its flexibility, clean structure, and powerful customization options.

  • Unlike traditional themes you might install on platforms like WordPress, Squarespace templates don’t use downloadable files. Instead, they’re pre-designed layouts built with styling rules and settings that guide the creation of a brand-new site. While Squarespace offers a range of free templates, our templates are custom designs created on the Squarespace 7.1 framework, which means they include all the same styling capabilities just elevated with a polished, strategically crafted look.

  • The good thing is, all out templates are designed with flexibility in mind so no matter which template you choose will be adaptable to your needs. Just pick a template you like and follow the video tutorials to mould it to reflect the look and feel of your business.

  • Our Squarespace templates are made for creative professionals, photographers, designers, coaches, podcasters and small service businesses who want polished, launch-ready websites without expensive custom development. Each template includes easy installation guides, video tutorials and responsive layouts so you can customise fonts, colours and images quickly and maintain your site yourself.

  • Right after checkout, you’ll receive a welcome email with a link to your private tutorial library. Within 24 - 48 hours we will send a contributor invitation to your email and once you accept, we will transfer the site rights to you.

  • Absolutely. All our templates are built with responsive design, so they automatically adjust to look great on phones, tablets and desktops without extra work on your part.

  • If you don’t have a Squarespace account yet, you’ll be prompted to sign up for a free trial when you accept our invite. If you already have an account, we can install the template directly into your dashboard. Please note, there is an additional charge for this service visit our Template Install Service page for more details.

  • While we normally set up your template as a fresh Squarespace trial site, we’re happy to apply it to your current site for a small additional fee. Just get in touch before you purchase, and we’ll take care of it.

  • Within 48 hours of purchase (often much sooner), we’ll send a contributor invite to your Squarespace account. Click “Accept,” and your new template will appear as a fresh trial site or inside your existing site—whichever you prefer.

  • First, check your spam or promotions folder. If it’s not there after a few hours, drop us a quick note and we’ll resend the link right away.

  • Not at all. You’ll customise everything; images, colours, fonts and layouts all using the Squarespace visual editor and our step-by-step tutorials. No coding required.

  • Yes. All demo pages are modular. Simply hide or delete any you don’t need. To create a new page, use the “+” icon on the Pages section to add the page type needed. Our video tutorials also will guide you on how to do this.

  • We include clear, illustrated steps in your tutorial library. You’ll paste a couple of records into your domain registrar’s dashboard, and Squarespace does the rest.

  • As soon as you hit “Publish” and point your domain, your site is live instantly. The DNS update can take up to 72 hours, but most changes propagate in under an hour..

  • You have 30 days of email support with us, plus 24/7 chat support from Squarespace. If you ever need a refresher, you can replay the tutorial videos at any time.

  • Squarespace subscriptions aren’t included with our templates. To ensure everything works smoothly, you’ll need at least the Core plan or any higher-tier plan.

  • Each template purchase is valid for one website only. If you want to use the template for multiple projects, you’ll need to purchase a separate copy for each site.

  • As this is a digital product, which is transferred to you, it cannot be refunded. If you’re unsure about anything or need clarification before buying, please contact us. We’re here to answer your questions.

Template Support Request

Need help with your template? Fill out the form below to submit a support ticket, and our team will respond within 24 hours on business days.

For general inquiries that aren’t template-related, please visit our contact page.